Wicked Campers Review

Wicked Campers Review

When I looked at booking a campervan from Adelaide to Melbourne I looked at all the typical companies such as juicy and autobarn travellers, but none of those companies had depo’s in Adelaide. So my choices were Britz, Mighty or Wicked. After looking at prices I knew I really had one choice in Wicked.

The price was still not the cheapest, being stung with a $200 fee for only going one way and then $25 a day for insurance which didn’t need thousands of dollars on a credit card – something I don’t have. Still when it was this or not getting the van we decided to suck it up. After thinking I was being really sensible by choosing to pick up and drop off at the same time, I booked the van online as it said they had limited availability on the dates selected. I later found out that the price was charged per a day not per a 24 hour period so we could have had the van for many more hours without being charged any extra!

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Still we soon forgot about this once we were on the road. We received a 3 seater between the 2 of us and after filling up with fuel – something I don’t really like about their policy where to receive empty and return empty on fuel. Packing our bags in, we hit the highway. Picking the van up was simple and straight forward even know the street in Adelaide was hard to find.

The van itself is old, it rattles and to begin with feels a little unsafe to be driving so fast but you soon get used to it. After driving over 3 hours to our first destination something was concerning me, we had filled up with fuel before we left Adelaide yet 3 hours later the tank is half empty – it wasn’t as if I had been speeding either. Still I hadn’t done the recommended speed of 80km and this issue continued to be a problem the rest of the journey except for when it came to return the van and the tank was still a quarter full – that was money we wouldn’t get back.

I found that the handling of the van around the twists and turns of the Great Ocean Road was not great, you really had to slow down more than others to make it around the corner safely and it struggled on hills badly. It became very obvious this was an old beat up van which got its appeal and popularity because of the decorated exterior not for its fuel economy or good handling. I might just add that ours was decorated with a topless girl named ‘Pussycat’ and the slogan on the back was ‘get ya tits out and we’ll call it quits’.

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Overall this was the only company we could afford that was located in Adelaide. However if I was to hire a van again I would reconsider hiring from a different city just so I could use a different company. For our $550 we had three 24 hour periods of use, which really wasn’t getting our money’s worth. I didn’t like there policy of picking up and dropping back vans empty on fuel. However the laid back atmosphere of the company was great but I would rather drive something that feels reliable unlike the Wicked van we had. That being said for the short trip we did it worked out fine.

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Wicked Campers Review

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20 Comments

  1. Swedish Kiwi
    19th September 2013 / 6:40 pm

    Thanks for this post!
    Are going to Aussieland in February (NZ first in January) and my friend recommended this place.
    But reading up on Tripadvisor and finding this post (thank you) I am having some trust issues with this company.

    Would you recommend it to other travelers now, looking back in hindsight?

    • 19th September 2013 / 10:47 pm

      Thanks for your comment. For a short trip I would say they are a good company to use, especially if in Adelaide as no other depots there. However if you are in another city then you have much better options in the form of Juicy or Autobarn.

      Enjoy your trip! And have a look around my blog for more Aussie and NZ advice 🙂

  2. 3rd May 2014 / 5:31 am

    We used Wicked Campers for a 4 day weekend, hiring from the Brisbane office and travelling down the coast and back up. A short trip, that went horribly wrong. Two days in the van broke down completely, and we spend the next two days getting towed to and fro, waiting for them to get organised. We STILL have not received the refund they said they would give us, and the customer service has been quite simply, dreadful. I could not recommend this company to anyone, short or long trips!

    • Peter morton
      3rd May 2014 / 10:04 am

      You have to take wicked campers all the way to court to get your money back, they will expect you to get tired of asking for a refund. We have been negotiating with wicked campers for 3 months and still no refund- so to court we go!

  3. 12th July 2014 / 11:15 pm

    The Slogans on the back of the van alone should be warning enough. Don’t support a company that thinks misogynistic statements are funny!

  4. 13th July 2014 / 8:20 am

    Don;t Support wicked, they have inappropriate slogans on many vans and don’t seem to care about public opinion… How long did it take Wicked Campers to reach their 10,000 Facebook likes – months? years? – The petition asking them to get rid of the rubbish slogans got more than that in less than 2 days, and I see now it got another 1500 in the past 2 hours! Wake Up Wicked! https://www.change.org/en-AU/petitions/john-webb-founder-eliminate-misogynistic-and-degrading-slogans-and-imagery

  5. bella
    16th July 2014 / 2:18 am

    To any backpackers thinking of using Wicked its also worth noting they are VERY unpopular in Aus. Dont be suprised if you get told there is no room at caravan parks /camp sites etc if your driving one. Because people wont want you round. The company has a terrible reputation in Aus, including sending a personalised threatening and abusive van after a journalist in Aus. Driving a wicked van you will not get you the friendliest response from locals. Also the colourful paint jobs are usually to cover up the rust and damage as the vans are in a terrible state.

  6. Max Throttle
    17th July 2014 / 8:09 am

    You have no choice in the van you are given apparently, and if it’s offensive folks will shun you for parts of your trip esp on the highway and inc you being unable to enter popular van parks due to the vehicle artwork. And if someone who is offended alters the slogan for you then you will have to pay for the unoriginal ‘damage’ when you return the car. Just not worth it and you’ll have a better trip with another company for sure. I’ve also heard that the vehicles given can be very dangerous, poor quality and when they breakdown the company is too slow to answer the phone or give any refunds, and you need to wait for days sometimes to get back on the road. Is that what you want from your holiday? But don’t take my comments alone, google Review Wicked Campers for other users reviews

  7. Sandra
    18th July 2014 / 12:49 am

    I am surprised that even before the current blow-up about their deeply offensive livery began circulating on the internet in the last couple of weeks that any self-respecting person would want to be seen driving this company’s vans. There must be something seriously wrong with the mental health of whoever runs this organisation if they think the ‘artwork’ on their vans is in ANY WAY appropriate!! There is no way I would recommend to anyone to hire from this company. And based on some of the comments about the more general quality of what you might get – “unroadworthy” is mentioned a few times, as is “dangerous” – I am amazed that they stay in business at all.
    Power to those who spray over the offensive slogans and art work, though – job well done!!

  8. AJ
    17th September 2014 / 1:30 am

    Offensive slogans are just the beginning – whoever is running the show at Wicked is doing a pretty piss-poor job of it in my opinion. I received a quote and when I called to book they said they had made a mistake and they needed to add extra charges. I found this pretty unprofessional, but they were still cheaper than the other alternatives in the area for a one way trip – so I gave in an paid the extra they wanted.

    I picked up an almost-new vehicle with a chip in the windscreen and no fuel in the tank. The trip went well and I didn’t have any need to contact Wicked again, but when I returned the car they kept me waiting for about an hour before accepting the vehicle and letting me go.
    Over the next 7 weeks I made several enquiries regarding my bond being returned and Wicked staff could never answer me as to where it is. When I emailed they said “we will contact you shortly” and when I called I could only speak to the sales team who say they don’t know, and they would not transfer my call to another department. Finally my bond was returned without any paperwork, which I then had to email them for again.

    What I don’t like about Wicked is they are so protective of their contact phone numbers and email addresses, while at the same time nobody you can actually contact seems to know anything about your lease. I regularly hire cars for work and my experience with Wicked has led me to really appreciate other hire companies for providing fast and professional service and actually knowing the answers to your queries! The others I’ve used are all so dear to me after this experience.

    What I’d like people to take from this is that Wicked Campers are a disorganised bunch and don’t give any impression that they care about providing basic customer service, so if you have just a short amount of time on holiday and you want to have a good time think twice about the support you will (or won’t) be provided with this company, it could get stressful.
    I’d also like to add that if you’re going to leave a bond with Wicked, count into the cost of hire the interest you could earn in an online account (or lose in credit card interest!) over the length of your trip + 60 days it could take them to return your cash. You may find other hire company rates might not look so bad. If you’re going to insure with Wicked check the exclusions first, as you pretty much can’t be covered for the most common road-trip risks like chips in windscreens and hitting animals. If you’re an Aussie you can use a local car insurance company to insure yourself against car hire excess at a fraction of the cost (At the time of this post approx. $120 for 10 days and it covers $5K) and if you’re a visitor you can sort this out with your travel insurance provider.

    Safe travels all!

  9. 17th March 2015 / 5:43 am

    Hi
    Very good review, and even though it is a couple of years old I just though I would add that Adelaide offer quite a few choices for small campervans. I work for an Adelaide based company and they market the Great Ocean Road for there vans. Some of the companies with Adelaide Depots now include Viva Campers, Camperman Australia, Total Campers, Awesome Campers, I know there are others starting to use Adelaide too giving travellers more choice and hopefully a great trip.
    Leanne

  10. Emma Lelong
    24th December 2016 / 7:26 am

    This company is a total RIP OFF, they are LIARD, disorganised and helpless. The Road assistance never answered and once it did, the man on the phone got very rude, telling us he ” didn’t want to hear about our lives problems”. We hired a minisleeper campervan for 2 in Darwin. People at the office acted friendly and told us our car was “nearly new”. We later on found out it was actually 300 000 kms already and the GPS, the cig lighter and the CD player didn’t work. Though we had paid 2000 dollars for 18 days !!!!!! We still did not get any refund…
    It´s unsafe and a loss of time, money and energy to go through Wicked Campers.

  11. They stole my money!
    8th August 2017 / 9:22 am

    Don’t do business with wicked campers. They are not a serious business. I rented a car for ten days and was told there was a fee for a special track. As I was unsure wether I would take the track or not I asked what I should do. Their response was pay upfront and if you don’t take the track we will refund you.

    When I got back without having taken the track they told me the refund would take ten days. It’s been 2 months and several emails but still no reply. The first two emails I got a reply “we’ll get back to you soon”. After the third email they haven’t even bothered answering me.

    Very dishonest and poor customer service. They wouldn’t take cash because once an employee took the money and flew to Thailand. I mean come on!

    • Jodie Louise
      8th August 2017 / 9:26 am

      I have heard so many bad stories about Wicked Campers! I was lucky to not have any problems but after all these stories I certainly wouldn’t recommend them these days.

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